Unified Service Desk 2.1.0 download available for Microsoft Dynamics CRM 2013 / 15 / 16

You can download Unified Service Desk 2.1.0.556 Version Package Deployer and Executables from the below links,

Name Size Download Link Description
CRM2016-USD-2.1.0-PackageDeployer.exe 210.6 MB Click here USD Package Deployer to install solution components in CRM
CRM2016-USD-2.1.0-amd64.exe 88.4 MB Click here 64 bit USD client
CRM2016-USD-2.1.0-i386.exe 88.4 MB Click here 32 bit USD Client

Unified Service Desk 2016 download available for CRM 2013 / 15 / 16

You can download Unified Service Desk 2016 Package Deployer and Executable Clients file from the below,

Name Size Download Link Description
CRM2016-8.0-USD-PackageDeployer.exe 76.5 MB Click here USD Package Deployer to install solution components in CRM
CRM2016-USD-amd64.exe 84.9 MB Click here 64 bit USD client
CRM2016-USD-i386.exe 84.9 MB Click here 32 bit USD Client

Microsoft Dynamics CRM 2016 SDK & UII Download Links

Download Microsoft Dynamics CRM 2016 SDK and UII from the below links,

Name Size Download Link Description
MicrosoftDynamicsCRM2016SDK.exe 84.5 MB Click Here

 

Microsoft Dynamics CRM Software Development Kit (SDK) for CRM Online and on-premises CRM 2016
MicrosoftDynamicsCRM2016UII.exe 57.4 MB Click Here User Interface Integration (UII) solution framework, which includes a deployment guide, development guide and api reference for Unified Service Desk.

Microsoft Dynamics CRM 2015 SDK & UII Download Links

Download Microsoft Dynamics CRM 2015 SDK & UII from the below links,

Name Size Download Link Description
MicrosoftDynamicsCRM2015SDK.exe 83.6 MB Click Here Microsoft Dynamics CRM 2015 Software Development Kit (SDK)
MicrosoftDynamicsCRM2015UII.exe 56.6 MB Click Here User Interface Integration (UII) solution framework, which includes a deployment guide, development guide and api reference for Unified Service Desk.

Upgrade Unified Service Desk from 2013 to 2015

I have imported Unified Service Desk – CRM 2013 SP1 with Product Updates package using USD Package Deployer 2013.

Prerequisite:

Before upgrading USD 2013 to 2015, check for the below solution versions

UIIForMicrosoftDynamicsCRM2011 (3.0.0.X) &
DynamicsUnifiedServiceDesk (1.0),

Update USD - Prerequisite

If you have the above solutions versions in CRM, Follow the below Steps to upgrade USD,

Step 1: Download Unified Service Desk 2015 Package Deployer. Click here and download “CRM2015-7.1-USD-PackageDeployer.exe

Step 2: Extract USD Package Deployer 2015, and goto the below path

USDPackageDeployer\CRM2013SP1withProductUpdatesPackage

Have to import these two files in the next steps,

Update USD - Step 2

Step 3: Open Microsoft Dynamics CRM 2015 Online / Onpremise, goto the below path,

Microsoft Dynamics CRM -> Settings -> Solutions,

Click on Import and import the Solution, UiiForMicrosoftDynamicsCRM2011.

You may encounter the below error while importing. This is due to Plugin Assembly Version change.

If yes, follow Step 4. Otherwise goto Step 6.

Update USD - Step 3

Step 4: Goto Microsoft Dynamics CRM -> Settings -> Customizations, and click on Sdk Message Processing Steps.

Select all Microsoft.uii.Customization.Plugin.XYZ steps and Delete from CRM.

Update USD - Step 4

Step 5: Goto Microsoft Dynamics CRM -> Settings -> Customizations, and click on Plug-in Assemblies.

Select Microsoft.Uii.Customization.Plugin and Delete from CRM.

Update USD - Step 5

Step 6: After deletion, follow Step 3 to import UiiForMicrosoftDynamicsCRM2011 Solution.

After Successful import, you can see version of the imported solution to 3.2.0.154 from 3.0.0.X

Update USD - Step 6

Step 7: Import DynamicsUnifiedServiceDesk solution into CRM,

Once it is imported successfully, you can see the version of the imported solution to 1.2.0.X

Update USD - Step 7

Step 8: Open Unified Service Desk Client and check for its version.

If you have 1.0.0.X version, then follow Step 9 to upgrade USD Client.

Update USD - Step 8

Step 9: Click here and Download Unified Service Desk Client (32 bit or 64 bit).

Step 10: Execute the UnifiedServiceDesk-amd64 exe (I am using 64 bit file), and follow the Wizard. It will automatically upgrade USD client to 1.2.0.X. Open USD Client and check for the version.

Update USD - Step 9

Please provide your valuable comments on this article.