How to upgrade existing Unified Service Desk solutions to the latest version in CRM?

Followed the below steps for upgrading USD solutions from the below versions to the latest 4.1 solutions, without disturbing the existing USD configuration data.

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Unified Service Desk 4.1 – General Availability

Click here to know more information about Unified Service Desk 4.1 – General Availability.

Unified Service Desk 3.3.0 released

You can download Unified Service Desk 3.3.0 Version Package Deployer and Executables from the below links,

Name Size Download Link Description
Dynamics365-USD-3.3.0.929-PackageDeployer.exe 119.6 MB Click here USD Package Deployer to install solution components in CRM
Dynamics365-USD-3.3.0.931-amd64.exe 82.7 MB Click here 64 bit USD client
Dynamics365-USD-3.3.0.931-i386.exe 82.7 MB Click here 32 bit USD Client

Click here to see “What’s new in Unified Service Desk 3.3.0