Field Service – User Guide

Microsoft Dynamics 365 and Unified Service Desk

Field Service for Microsoft Dynamics CRM 2016 is a powerful tool to help support the activities of field based engineers.

I have been blogging on this subject for a few months!

Here I will give a collection of links to my various posts on Field Service for Microsoft Dynamics CRM. Collectively these posts should provide you with a detailed user guide, you could think of this post as a “book” on Field Service.

  • Introduction / Theory
  • Installation
  • General Setup
  • Using Field Service
  • Customizing Field Service
  • MB2-718 (Field Service Revision Notes)

Tip: Keep checking back to this post, I will continue to add more detail.
Introduction / Theory

Post Description Last Updated
Overview
An overview of the capabilities of Field Service August 2016
Work Order Theory
A description of what a work order is, its lifecycle and how it relates to other Field Service entities August 2016
Video Demo A video…

View original post 711 more words

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