How to setup Unified Service Desk (USD)

CRM Unified Service Desk Startup

Viharayan

Hi everyone, so today ,we are going to discuss ,how to setup USD.:-

1) First of all u should have your on-premise or CRM online trial account.

For Downloading USD agent ,Go to the link http://www.microsoft.com/en-nz/download/details.aspx?id=43110
2) Download the file squared with red color and we have to select either one of green circled file . If your computer is of 32 bit then download i386.exe ,otherwise download amd64.exe for 64 bit machine.

usd

3)Run either i386 or amd64. For this case i am running amd64.exe and got below screen

usd2

4) Make a new folder and click “OK”. Here  I created a folder “usd”.

usd3

5) Now , after finishing this,  start package deployer, tick and continue.

usd4

6) Repeat step 3 and 4

7) click Continue.

usd5

8) Most important step.Select appropriate Deployment type ,for example, if you are using CRM online choose “office 365” . If you have more than one organisation…

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